FAQs

PAYMENT

Is Afterpay available?

Yes. Select Afterpay as the payment option upon checkout.

SHIPPING

How much does it cost to ship my order?

Domestic: There is a $10 flat fee for shipping products domestically through Australia.

International: Shipping fee will be calculated upon check out.

AMPT is not responsible for any duties or taxes incurred when shipping internationally.

How long will it take to receive my order?

All AMPT Clothing items are limited edition products that are made to order. As such, items will be shipped to you 2 weeks from the last sale day. Please factor this into your calculations when estimating arrival times. You will be contacted via email when your product has been shipped!

Domestic orders normally arrive within 3-7 days of shipping, unless otherwise noted. International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.

RETURNS

Please note that limited edition items are not eligible for exchanges. Damaged items are eligible for a refund.

Can I return an item?

Items are non-refundable unless faulty or damaged. State your problem or request clearly and quote your order number for reference.

Please note that we cannot refund the original shipping charges with the exception of faulty or incorrectly shipped items.

Size or shirt not right?

If we are able to exchange an item for a different size or an alternative item you will be responsible for the cost of shipping it back to our warehouse and you will be responsible for the additional shipping cost to reship your exchanged item. Only unworn and unwashed items can be exchanged.

Wrong or Damaged items

If you received an incorrect or damaged item you can send it back to us and we will replace it with the correct one. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the washing instructions.

Refunds

Should you choose not to have your paid-for order fulfilled, please note refunds will only be issued for the following cases: the ordered item is out of stock, the shipment is lost, damaged goods.

Note: Refunds will only be processed once goods have been returned to AMPT. If the product you have ordered is unable to be supplied and an alternative product is not suitable, a full refund will be given.

How long will it take to get back a return or exchange?

Please allow at least 2-3 weeks for returns and exchanges to be processed.

CONTACT

For all item inquiries please email merch@thisisamplify.com